FAQs

FAQs

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Q) Can you special order a toy that is not on your website?

A) If it is available from one of the manufacturers listed here, we will be happy to special order any toy not seen on our website. An additional shipping & handling fee may apply. Please contact us with the details of item you are looking for.

Q) Where are your toys made?

A) Our toy vendors manufacture their products at locations throughout the world. These include Thailand, Indonesia, Germany, France, Morocco, USA and China. The Country of Origin for every product we sell is listed with the other details on each products information page.

Q) I want to purchase a specific toy made by one of the vendors on your "Shop by Brand" list, but I don't see it when I do a search of the site. What should I do?

Q) I want to purchase a specific toy made by one of the vendors on your "Shop by Brand" list, but it says "Temp Out of Stock". What should I do?

A) We are constantly updating our product listings. New shipments arrive at our facility everyday. It is possible that the toy you are looking for is arriving soon or has arrived at our facility, but our inventory system has not been updated. Please contact our Customer Support staff at 866-572-8697 or at support@landbridgetoys.com. Please provide the vendor name, a description of the toy and if possible, the model number. We will research your request and follow up as soon as possible.

Q) How can I contact you regarding a mistake I found on your website?

Q) I'd like to suggest another toy vendor that you should carry. What do I do?

A) Your feedback on our website and the toys we sell is very important to us. Please feel free to contact us with comments, suggestions or concerns about or website or the selection of toys we offer at feedback@LandbridgeToys.com.

Your comments will be forwarded directly to our webmaster or toy buyer for review. Please do not call our customer service department with these comments or suggestions.

Q) Do you ship to Canada?

A) No, at this time we do not ship to Canada. You may wish to look into the use of a Package Forwarding Service. These companies will, for a fee, provide you with a US street address and will then forward your packages to their final destination. We are not responsible for any issues involving package forwarding companies.

Q) Do you ship Outside of the United States?

A) No, at this time we do not ship to any address outside of the United States. You may wish to look into the use of a Package Forwarding Service. These companies will, for a fee, provide you with a US street address and will then forward your packages to their final destination. We are not responsible for any issues involving package forwarding companies.

Q) Do you accept orders from Outside of the United States?

A) No, at this time we do not accept orders from persons located outside of the United States. If you would like to discuss your situation with us, please email us with the details and we will see if we can assist you.